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Cookie Policy

Last Updated: April 2026

Introduction

This Cookie Policy explains how Metanet Technologies Limited ("Metanet", "we", "us") uses cookies and similar tracking technologies when you visit our website at metanettechnologies.co.ke. It explains what these technologies are, why we use them, and your rights to control their use.

This Policy should be read alongside our Privacy Policy, which explains how we process personal data.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website operators information about how the site is being used.

Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until manually deleted). Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").

Cookies We Use

Essential Cookies (Strictly Necessary) These cookies are required for the basic functioning of our website. Without them, the site cannot operate properly. They include:
  • Session management cookies
  • CSRF (Cross-Site Request Forgery) protection tokens
  • Load balancing cookies
  • Cookie consent preference cookies
These cookies cannot be disabled without affecting site functionality.

Analytics Cookies We use Google Analytics (Measurement ID: G-HN0YK86DE2) to understand how visitors interact with our website. These cookies collect anonymous data including pages visited, time spent on pages, referral source, and general geographic location. This data is used solely to improve our website. Google Analytics cookies include _ga, _ga_*, and _gid.

Functional Cookies These cookies remember your preferences and settings to provide a personalised experience, such as display preferences and previously entered information.

Chat Widget Cookies Our customer support chat (powered by Chatwoot) uses cookies to maintain your conversation state across page visits and provide seamless support. These cookies ensure that your chat history is preserved during a session.

Third-Party Cookies

The following third-party services may set cookies when you use our website:

  • Cloudflare — Security and performance cookies used to protect against malicious traffic and optimise content delivery. These are essential cookies.
  • Google Analytics — Analytics cookies used to collect anonymous website usage data. Data is processed by Google LLC under their Privacy Policy.
  • Chatwoot — Functional cookies for the live chat support widget.

We do not allow third-party advertising cookies on our website. We do not participate in any advertising networks or cross-site tracking programmes.

Managing and Deleting Cookies

You have the right to control cookies. You can manage cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Manage and delete cookies

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Please note: Disabling essential cookies may prevent certain features of our website from functioning properly. Disabling analytics cookies will not affect your ability to use the website.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website currently does not respond to DNT signals, as there is no uniform standard for how to interpret or implement DNT requests. However, you can manage tracking through cookie controls as described above.

Cookie Retention Periods

  • Session cookies: Deleted when you close your browser
  • Analytics cookies (_ga): 2 years
  • Analytics cookies (_gid): 24 hours
  • Cloudflare cookies: Varies, typically 30 days
  • Chat widget cookies: Session or up to 30 days
  • Consent cookies: 12 months

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. The "Last Updated" date at the top indicates when this Policy was last revised. We encourage you to review this Policy periodically.

Contact

If you have questions about our use of cookies, contact us:

Email: [email protected]

Phone: 0718 491 084

On this page
  • 1. Introduction
  • 2. What Are Cookies
  • 3. Cookies We Use
  • 4. Third-Party Cookies
  • 5. Managing and Deleting Cookies
  • 6. Do Not Track
  • 7. Cookie Retention Periods
  • 8. Changes to This Policy
  • 9. Contact

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